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MedVantage
Client Success Representative
Career Insights for Client Service Representative / Associate
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Based on New Jersey data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$45,890 / year median in New Jersey
-19% projected decline
Job Description
Client Success Representative MedVantage
- 5.0 Maywood, NJ Job Details Full-time $45,000
- $55,000 a year 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Sales Customer service Business development experience Outbound calling Phone etiquette Full Job Description Client Success Representative MedVantage
- Maywood, NJ www.
Job Description:
Join our elite sales team. Base compensation with uncapped commission potential! MedVantage, is a well-established technology company providing solutions for the Healthcare and Higher Education industries. Our innovative solutions and support, create synergies and efficiency for our customers. MedVantage is seeking a full-time Business Development Representative to join our team. As a key member of our location-based business development team, you will be responsible for selling our innovative solutions to Healthcare and Higher Education facilities, including hospitals, outpatient facilities, colleges, and universities. What's In It for You? Competitive base salary with an uncapped commission potential. Your attitude, effort, enthusiasm, and motivation to succeed will directly influence your earning capacity. Our Client Success Representatives assume responsibility for a territory that has a stable client base and a wealth of untapped opportunity. You'll also receive the following: Training and onboarding for success Medical, dental, and vision insurance benefits Paid time off 401(k) with company-matched funds Monday through Thursday schedule with Early Departure Fridays!Key Responsibilities:
Protecting existing client base andLead Generation:
Identify upsell opportunities with existing clients through research, market analysis, and targeted outreach. Use various channels such as email, phone calls, social media, and networking events to generate leads. Research and understand the needs, challenges, and goals of our clients.Qualification:
Engage with existing clients to assess their fit for the company's new products or services. Conduct initial discussions to understand the pain points and determine if the existing client is qualified for an upsell opportunity. Qualify leads based on predetermined criteria and gather relevant information for the sales team.Relationship Building:
Build and maintain positive relationships with clients, focusing on understanding their needs and providing relevant information. Provide timely responses to inquiries and address any concerns there may be. Collaboration withSales Team:
Collaborate closely with the sales team to hand off qualified leads and ensure a smooth transition in the sales process. Communicate lead information, insights, and context to the sales team to enable effective follow-up.Data Management:
Document all interactions and lead-related information accurately in the company's CRM system. Maintain an organized and up-to-date database of leads and prospects.Market Intelligence:
Stay updated on industry trends, competitor activities, and market developments to identify new opportunities for business growth.Performance Tracking:
Measure and report on key performance metrics such as the number of leads generated, lead qualification rate, and conversion rates. Continuously analyze and refine lead generation strategies to optimize results.Qualifications:
- Proven experience in outbound calling or business development role
- Strong communication and interpersonal skills
- Excellent phone etiquette and persuasive abilities
- Ability to research and identify potential clients in target markets
- Knowledge of sales techniques and strategies
- Self-motivated with a results-driven mindset
- Ability to work independently as well as part of a team If you are a motivated individual with a passion for business development, we would love to hear from you.
Job Type:
Full-time Pay:
$45,000.00- $55,000.