CSR - Customer Service Representative Floater

CSR - Customer Service Representative Floater Maywood, NJ Job Details Full-time $22 - $25 an hour 6 days ago Benefits Profit sharing Paid training Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Referral program Qualifications Opening bank accounts Computer operation Community engagement Financial sales Customer service Computer literacy Bank transfers Promoting bank products Filing Research Cross-selling Financial record maintenance Trade school Computer skills Deposits Phone etiquette Associate's degree Cash handling 2 years Banking Promoting bank services Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Summary Customer Service Representatives respond to customer inquiries via telephone and face-to-face meetings. Participate in branch functions and community activities to promote Freedom Bank's image and growth, ensuring a strong local presence.

Flexibility :

As a floater, you would need to be adaptable and comfortable with moving between different locations (Maywood, Guttenberg, Ridgewood, East Rutherford and Mahwah, NJ) based on staffing needs or workload.

Travel Requirements :

Travel could be frequent and possibly requires your own transportation. Role and Responsibilities

• Customer Service- Assist customers with account inquiries, resolve problems, open accounts, cross-sell, maintenance of deposit accounts, incoming and outgoing wire transfers. Responds promptly to customer needs.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Cross-sell bank products and services based on customer needs in accordance with the banks 'program standards. Open said accounts on banks' core system.
• Perform customer requested research, including printing statements and check copies.
• Maintain the bank's files for currency transaction reports, suspicious activity reports and general correspondence.
• Assesses the risk of all financial transactions executed. Qualifications and Education Requirements Associate's degree or equivalent from two-year college or technical school; or 2+ years of related experience in a financial institution. Basic computer skills. Preferred Skills Working knowledge of COCC, Insight a plus. Benefits
• Medical, Dental, and Vision Insurance (with employee and family coverage options)
• 401(k) Plan with Employer Match
• Paid Time Off
• Paid Bank Holidays
• Short-Term and Long-Term Disability Insurance
• Profit Sharing Compensation The salary range is commensurate with experience, credentials or expertise.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Application Question(s): Are you okay with traveling between all branches (Mahwah, Ridgewood, Guttenberg, East Rutherford, Maywood) ?

Experience:

Banking :

1 year (Preferred)

Work Location:

In person