Customer Service Clerk (PT)

Customer Service Clerk (PT) at UG Enterprises Inc. Customer Service Clerk (PT) at UG Enterprises Inc. in Morris Plains, New Jersey Posted in 11 days ago.

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Full-Time Job Description:

Part-Time Customer Service Clerk Morris Plains, NJ Join the best gourmet food destination in town! Uncle Giuseppes Marketplace is known for its exceptional products, authentic Italian specialties, and warm, family-oriented atmosphere. Were looking for a friendly, dependable Part-Time Customer Service Clerk to join our team at our Morris Plains, NJ location. If you take pride in helping others and thrive in a fast-paced, customer-focused environment, wed love to meet you! Position Summary Our Customer Service Clerks are the face of Uncle Giuseppes Marketplace! They provide outstanding assistance to our guests by answering questions, resolving issues, and offering helpful recommendations about our products and services. This role is perfect for someone who enjoys creating positive customer experiences and working as part of a dedicated, energetic team. Responsibilities Assist customers at the service desk with questions, concerns, and product inquiries Open and maintain customer loyalty accounts by accurately recording account information Resolve product or service issues by clarifying concerns, identifying solutions, and ensuring timely resolution Process customer refunds and exchanges in accordance with store policies Answer incoming calls and assist customers with account or product-related inquiries Build trusted relationships through open, friendly, and professional communication Handle customer complaints with empathy and efficiency, providing follow-up when necessary Follow all communication procedures, guidelines, and store policies Greet customers warmly and ensure each guest leaves satisfied Process payment transactions and assist with various front-end duties Perform additional tasks and responsibilities as assigned by management Requirements High School Diploma or equivalent Minimum of one (1) year of experience in a retail or customer service environment Excellent communication and problem-solving skills Familiarity with CRM systems and customer service practices Strong multitasking ability with a positive, adaptable attitude Must be able to read, write, and communicate effectively in English Why Youll Love Working Here Uncle Giuseppes offers a welcoming and supportive workplace where employees feel like family. Were proud to offer a comprehensive benefits package including: Medical, Dental, and Vision Coverage 401(k) Retirement Plan 50% off lunch and 25% off in-store shopping Opportunities for growth and advancement Come join our family and be part of a team thats passionate about food, service, and community!