Customer Care Representative

Customer Care Representative Givaudan Fragrances $59,900 - $75,000 401(k) United States, Jersey, Budd Lake Jun 11, 2026 Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Be the central link between the customer, operations, and sales team to ensure the client's requirements are met most efficiently and cost-effectively. Build a relationship with the Customer, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates. Your Title Customer Care Representative Your Location Mt. Olive site ( Jersey) Reporting to Customer Care Manager Salary Range Based on Experience $59,900 - $75,000 Main responsibilities Build a Customer Care strategy and follow global guidelines Identify opportunities for improvement in Customer Care and participate in projects when relevant Provide support for assigned customers and affiliates to meet order requirements and escalate issues Work with the customer care team on customer relationships and delivering customer experience Daily communication and collaboration with customers, operations, and sales Resolve requests for order changes, issues and handle customer complaints and inquiries internally and externally When applicable determine corrective action with the help of the Support Office and Control Tower Prepare Debit and Credit notes, process quality notifications and Customer Returns Manage customer expectations and build relationships Collect Customer Forecast, enter into the tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings Ask for and act upon Customer feedback Maintain accurate customer records, including customer-specific information, contracts, labeling, packaging and stock requirements Provide coverage and support accounts for other team members Know how to diffuse a difficult situation and get a resolution with the customers Follow the new Customer/product processes and contribute to improve customer experience Education High School or Secondary Education Associate or University Degree Languages English and other language(s) Professional experience 2-3 years in the industry, including a customer-facing role Required skills Knowledge of SAP and associated processes Microsoft Office expertise Demonstrated Customer Relationship Management Basic Inventory Management knowledge Understanding of Shipping Terminology Knowledge of Lean/Six Sigma (white/yellow belt) Benefits Benefits include medical, dental, vision, family leave and a high matching 401k plan. #LI-hybrid Givaudan takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications/certifications and education, and internal equity. At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.