Faregate Service/Customer Service Representative#26-12733

$17.00-$18.50 per hour

Newark, NJ

Onsite Job Description Our client, one of the nation's largest providers of public transportation is seeking Faregate Service Representatives (FSR) to work in Secaucus, NJ and/or Newark Liberty Airport. Part time work that could develop to 30-40 hrs/week. Weekdays/Weekend and Holidays will be expected.

Responsibilities:

Provide routine customer assistance.

Understand fare tariff, revenue policies and ticket types.

Inspect customer rail tickets and assist passengers through faregates.

Familiarize oneself with a reference a schedule showing all rail departure information (i.e. times, train numbers and track listing) and all scheduled stops for each individual train in order to better assist passengers.

Assist customers and operations management during unusual conditions such as service disruptions, cross-honoring of tickets, and re-routed buses and/or trains.

Communicate customer's concerns and relay comments to the appropriate personnel.

Notify local police, fire and EMS as required.

Carryout an emergency evacuation procedures as required.

Qualifications:

Customer service experience, preferred.

Excellent interpersonal skills.

Must have access to reliable transportation.

Must be responsive, extremely reliable and possess a top level work ethic.

Available to work various shifts, weekends and holidays a must.

Attention to detail a must.

Excellent communication skills: verbal and listening.

Ability to work independently and also collaborate with peers.

Ability to carry one or more of the following communication devices: Cell Phone/Walkie-Talkie/Megaphone (in emergency situations), required.

Ability to maintain professional attitude and tolerate stress in a fast-paced environment.

Formal training will be provided.

Shifts available:

Mon-Fri:

7am-3pm, 3 pm - 10pm; 10pm-6am

Sat/Sun:

6am-2pm, 2pm-10pm, 10pm-6am. #LI-VK1

#HbM6349