Customer Success Associate

North Jersey Business Group is expanding and hiring a Customer Success Associate in Fairfield to represent Verizon. As a trusted sales and business consulting firm, we deliver structured outreach and precision-driven client support. As a Customer Success Associate, you'll coordinate service activations, verify documentation, and uphold Verizon's commitment to efficiency, customer trust, and consistent sales performance. As a Customer Success Associate, you'll lead structured outreach across assigned territories, introducing Verizon's wireless, fiber, and bundled services. In this Customer Success Associate role, you'll manage enrollment workflows with precision, ensure timely service activation, and maintain clean CRM data to support campaign visibility, client engagement, and sales growth. As a Customer Success Associate, you will play a key role in driving sales results through direct outreach and solution-based conversations. Customer Success Associates are expected to maintain strong sales awareness while delivering accurate information and building long-term client relationships. This Customer Success Associate position combines operational support with frontline sales execution. Role Requirements for a Customer Success Associate Execute residential outreach across assigned territories, introducing Verizon's wireless, fiber, and bundled services using approved engagement workflows that support sales objectives. Manage enrollment workflows, ensuring accurate documentation, service selection, and activation timelines aligned with sales targets. Present service proposals based on connectivity goals, usage patterns, and budget parameters to drive informed sales decisions. Log enrollment activity, pipeline movement, and service status in CRM to support campaign tracking, performance forecasting, and overall sales visibility. Coordinate with internal teams to align onboarding, provisioning, and delivery benchmarks that directly impact sales outcomes. Monitor territory metrics and share insights to improve outreach strategy, enrollment efficiency, and sales performance. What's in it for Our Customer Success Associate Hands-on training in Verizon's wireless, fiber, and bundled service tiers, plus CRM systems, outreach protocols, and foundational sales techniques. Structured path to advance into Account Manager, Team Lead, or Campaign Strategist roles with increased sales responsibility. Join a performance-driven team focused on precision, outreach impact, enrollment velocity, and measurable sales results. Grow in a culture that values initiative, rewards results, and promotes from within based on consistent sales performance. Qualities That Set You Apart as a Customer Success Associate Experience in client enrollment, structured outreach, or sales preferred—especially within telecom, retail, or subscription-based environments. Communicates with clarity and consistency across Verizon's service tiers, supporting trust, engagement, and sales conversion. Resolves service gaps using Verizon's approved outreach protocols and activation workflows while maintaining sales focus. CRM proficient; maintains clean, actionable data to support pipeline tracking, territory visibility, campaign continuity, and sales reporting.

Job Type:

Full-time Pay:

$700.00 - $1,200.00 per week

Benefits:

Professional development assistance Referral program

Work Location:

In person