Service Advisor assistant/ BDC Joe Heidt Volkswagen Ramsey, NJ Job Details Full-time $49,100 - $70,000 a year 4 hours ago Benefits Health insurance Dental insurance Paid time off Qualifications Customer communication Oil change Interpersonal skills Driver's License Tire service Dealership experience Full Job Description Overview Join our dynamic automotive team as a Service Advisor Assistant / BDC (Business Development Center) representative! In this energetic role, you will be the vital link between our valued customers and our skilled service technicians. Your enthusiasm and customer-focused approach will help drive customer satisfaction, promote additional services, and ensure a seamless service experience. This paid position offers an exciting opportunity to develop your automotive knowledge while honing your sales and client communication skills in a fast-paced dealership environment. Duties Greet customers warmly and assist them with scheduling service appointments, ensuring a positive first impression. Promote upselling opportunities by recommending additional services such as oil changes, tire rotations, brake repairs, suspension work, or transmission diagnostics to maximize customer value. Use estimating software and automotive diagnostics tools to prepare accurate service estimates and explain repair options clearly to clients. Coordinate with the service technicians to understand vehicle issues, including collision repair, shocks & struts, and other mechanical repairs. Manage client communication by providing timely updates on vehicle status and explaining repair procedures in an understandable manner. Handle cash transactions accurately for paid services and maintain detailed records of all customer interactions and sales activities. Support the dealership's auto service management by organizing appointments, managing follow-ups, and ensuring efficient workflow within the service department. Experience Previous dealership experience or automotive service background is highly preferred. Strong mechanical knowledge with familiarity in automotive repair procedures such as brake repair, oil changes, tire service, suspension work, and automotive diagnostics. Experience with estimating software and computer-aided vehicle damage estimating tools is advantageous. Proven ability in upselling services while maintaining excellent customer service standards. Knowledge of auto estimating, service writing, collision repair processes, and automotive diagnostics enhances success in this role. Valid driver's license with a clean driving record; ability to drive various vehicles confidently. Excellent client communication skills combined with a proactive attitude toward sales and customer satisfaction. Embark on a rewarding career path that combines automotive expertise with exceptional customer service! We're looking for motivated individuals eager to grow within a vibrant dealership environment where your energy makes a difference every day.

Pay:

$49,100.00 - $70,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person