Customer Service Representative

Summary:

Position requires excellent communication skills as well as organization, attention to detail and ability to prioritize. A Customer Service Representative acts as the initial point of contact for NorthStar Vets. Must project a professional, warm and welcoming image while representing NorthStar Vets. Employee must ensure to always follow the Hospitals CORE Values, while striving to remain Best in Community. Expectations are to provide "Exceptional Customer Service" to our clients, patients and colleges. Position requires a high level of emotional intelligence, exceptional soft skills, excellent written, verbal, and non-verbal communication skills, exceptional phone skills, ability to multitask, organizational skills, high level in attention to detail, ability to prioritize, and complete all required tasks.

Skills:

1. Must possess above average communication skills 2. Must be able to answer basic medical questions that clients may have about the care of their pet 3. Must be thorough and patient 4. Must have the ability to interact professionally with all team members, departments, clients and RDVM's 5. Ability to multi-task while delivering exceptional customer service to employees, clients, RDVMs, and patients

Responsibilities:

1. Settles money and receipts to ensure that all charges and payments are properly applied. 2. Answers incoming calls with a pleasant and helpful attitude and professional tone at all times. Always use the following greeting, "Thank you for calling NorthStar Vets, this is (your name) how may I help you today?" 3. Properly field all incoming calls and take detailed messages. 4. Properly fielding and triaging calls to distinguish if the pet needs immediate attention and/or needs to schedule with one of our specialties. 5. Accurately enter all new and updated demographic data for our clients in the practice management system. 6. Make appointments for all incoming clients, as well as follow-up appointments prior to leaving. 7. Checking patients in/out of hospital, hospital admissions, and euthanasia. Offers instruction for the completion of required paperwork. Ensuring that all paperwork is accurate and uploaded into the patient's record. 8. Make charts for all specialty appointments and emergency cases that come in. 9. Properly attach all documents to the medical record such as the CIF/Consent, questionnaires, radiographs, or any other document that is given. 10. Collects deposits and payments for admissions and surgeries and accurately posts to proper accounts for credit. 11. Greet our clients as soon as they walk into the hospital with a pleasant warm welcome and a friendly professional attitude. 12. At completion of visit, review invoice by checking to make sure charges are correct. 13. Ensure that patient paperwork is complete prior to discharge. 14. Monitor hospital email and customer engagement platforms. 15. Monitor hospital census boards. 16. Monitor the hospital drop offs for the next morning. 17. Monitor and check in with the clients who are waiting. 18. Daily tasks that managers may create to ensure efficiency for the flow of the department. 19. Clean and flush coffee machine and restock all coffee, tea, creamers, cups, lids, and stirrers. This is to be done at the beginning and end of shift. 20. Must do a walk around the entire waiting area making sure it is straightened up and clean throughout the day 21. Clean up any accidents that might happen throughout the shift. Monitor and clean the client's restroom. 22. Keep the workstation clean and organized.

Personal Attributes:

The Customer Service Representative must always be professional and patient. They serve as a vital communication link between the hospital and clients. Strong communication and interpersonal skills are essential, as are time management and prioritization. The individual must also demonstrate cultural awareness, sensitivity, and professionalism in every interaction.

Job Environment:

The Customer Service Representative will spend long hours on the phone and using computers. Approximately 80% of the time will be spent sitting and using office equipment, which can lead to muscle strain. The workspace is located in a busy, communal area with frequent deadlines, which may lead to significant stress. High attention to detail and accuracy are required while entering information.

Education:

High school diploma required; bachelor's degree preferred. Previous veterinary or medical experience is preferred. We have 3 locations in New Jersey (Robbinsville, Brick and Maple Shade). We currently have openings in all 3 hospitals. Because we value our employees we offer competitive pay and an outstanding benefits package as well as a signing bonus for qualified candidates! Apply today!!

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance Ability to

Commute:

Robbinsville, NJ 08691 (Required) Ability to

Relocate:

Robbinsville, NJ 08691: Relocate before starting work (Preferred)

Work Location:

In person