Customer Service Representative

We are looking for a skilled Bilingual Customer Service Representative to join our team in Randolph, New Jersey. In this role, you will provide exceptional technical support for a range of products, ensuring customer satisfaction through attentive and efficient service. This is a long-term contract position offering the opportunity to work closely with customers, internal teams, and technical resources.

Responsibilities:

• Provide technical assistance and troubleshooting support to customers for various products, offering clear and effective solutions.
• Accurately document customer interactions, resolutions, and troubleshooting steps in internal systems.
• Escalate unresolved or complex issues to appropriate supervisors or specialized departments for further investigation.
• Stay informed about product details, software updates, and support procedures to deliver accurate assistance.
• Assist customers with product setup, operational guidance, warranty inquiries, and functionality questions.
• Collaborate with internal departments, including Customer Service and E-Commerce, to resolve customer concerns promptly.
• Review technical manuals and support documentation to ensure precise guidance is provided.
• Participate in internal testing of product features, firmware, or software updates as needed.
• Strive to maintain high levels of customer satisfaction through courteous and solution-driven service.