Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
Capelli Sport
Secaucus, NJ (In Person)
$37,440 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
36
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Who We Are:
GMA Accessories, Inc. dba Capelli New York is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, ladies fashion accessories, handbags and sports/athletic apparel. We were established in 1990 and have approximately 600 employees in the U.S.A. and 2,500 employees worldwide. We have offices in the U.S.A., China, Hong Kong, Germany, UK and Bangladesh. Our U.S. warehouse facilities are located in New Jersey for east coast distribution and California for west coast distribution.What We Are Looking For:
We are seeking a driven Customer Service for our Distribution Center in Secaucus, NJ. The ideal candidate will be a detail-oriented person who is a problem solver, takes initiative, possesses great communication skills, has the ability to shift gears at a moment's notice, and enjoys the challenges of helping to build a great organization of talented individuals to join our team.Responsibilities:
- Provide outstanding customer support via phone, email, and live chat.
- Address customer inquiries and resolve issues promptly with a focus on customer satisfaction.
- Collaborate with other departments such as inventory and shipping to streamline processes.
- Assist with order processing, returns, and exchanges.
- Maintain up-to-date knowledge of our fashion products and services.
- Document customer interactions and feedback in our CRM system.
Qualifications:
- Previous experience in order processing or warehouse operations preferred.
- Strong attention to detail and accuracy in data entry.
- Excellent organizational skills and the ability to work under pressure.
- Proficiency in using warehouse management systems and basic computer applications.
- Ability to lift and move products as needed; must be physically fit.