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Part-Time Marketing & Customer Support Rep at Zero Zero Enterprises Part-Time Marketing & Customer Support Rep at Zero Zero Enterprises in Secaucus, New Jersey Posted in about 15 hours ago.

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part-time Zero Zero is a comics and merch studio in Manhattan. We make books, vinyl, and collectibles with artists and musicians We're looking for somone to help run the da -today on marketing and customer support. so you'll touch a lot: answering customer emails about orders and shipping, scheduling and posting social, Qualifications Customer-facing experience with strong Customer Support and Customer Service skills, focused on delivering a positive fan and buyer experience. Ability to maintain high Customer Satisfaction by managing expectations, following up promptly, and handling volume during merch drops and campaigns. Clear and professional Communication skills, including writing concise responses and engaging respectfully with diverse audiences. Basic Troubleshooting skills for common order, account, and platform issues, with the ability to escalate more complex problems when needed. Comfort working in a fast-paced, entertainment or e-commerce environment; prior experience in media, music, or creator-focused brands is a plus. Strong organizational skills, attention to detail, and the ability to manage multiple tickets or tasks while working part-time. Proficiency with email, chat, and social media tools; experience with CRM or helpdesk software is beneficial. Ability to commute to Manhattan, NY for in-person work on a regular schedule and collaborate effectively in a hybrid setting.