CUSTOMER RETENTION MANAGER

CUSTOMER RETENTION MANAGER

Nissan City of Springfield - 2.3 Springfield, NJ Job Details Full-time $63,000 - $101,653 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Automotive sales Automotive sales industry regulations Customer relationship building Multilingual Phone communication Greeting customers Driver's License Customer support Cross-functional collaboration Dealership experience Full Job Description Job Summary Are you a people person who enjoys helping customers and creating experiences? Nissan City of Springfield is looking for a Customer Retention Specialist to serve as the bridge between our service department and our valued customers. This is not a traditional sales position . Our goal is to build relationships, improve customer satisfaction, and help our customers understand all of the options available to them as their vehcile ownership needs change Duties Welcome and assist service customers during their visit. Build relationships with customers and enhance their ownership experience. Follow up with customers regarding their service visits and vehicle needs. Review ownership options and available programs with customers when appropriate. Coordinate with service advisors and management to ensure an exceptional customer experience. Assist retaining customers by providing outstanding customer care and personalized attention. Serve as a trusted resource for customers throughout their ownership journey. Requirements Multilingual abilities are highly preferred, especially bilingual proficiency in English and other languages to serve a diverse client base Prior experience in sales, customer support, or call center environments is advantageous Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally Experience with outbound calling campaigns and call center operations is a plus Knowledge of customer service best practices, including phone etiquette and active listening techniques. Ability to build rapport and create positive customer interactions. Professional appearance and attitude. Demonstrated ability to work independently while collaborating effectively within a team environmentJoin us as a Customer Retention Specialist if you're passionate about creating memorable customer experiences! Bring your enthusiasm, multilingual skills, and dedication to excellence as you help foster lasting relationships that drive our success forward.

Pay:

$63,000.00 - $101,653.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): Must have a valid US drivers license

Work Location:

In person