Customer Specialist -APS

Essential Duties and Responsibilities Implementation & Customer Support Manages the onboarding process and training of pharmacies and facilities to use

APS Products Project Management:

Formulate detailed implementation plans, coordinate tasks, and ensure on-time delivery for new clients.

System Configuration:

Provide support for Pharmacies on system configurations and applications

Client Training & Support:

Conduct on-site and/or virtual training sessions to prepare client staff and build confidence in using the new system.

Problem Resolution:

Act as the primary contact for technical questions and troubleshoot issues during the onboarding phase.

Relationship Management:

Build rapport with clients to ensure a smooth transition - Acts as a liaison between Pharmacy Customers and APS Responsible for configuring software/services, leading training sessions, managing project timelines, troubleshooting, and ensuring high client satisfaction during the initial setup Ensures customer deployments are executed with professionalism that meets APS standards and customer expectations. Maintain high level of customer satisfaction and continuous education as needed Training Develops and Maintain customer facing APS & Colossus training programs for both new pharmacy and existing pharmacy customers when refresher training is necessary Conducts Training with pharmacy teams primarily remotely and from time to time onsite when necessary - establishing an organized Train the Trainers program Documentation Responsible for the creation and maintenance of all APS Ecosystem documentation of Policies, Procedures, Operating Guidelines, and corresponding training materials. Maintain a central repository for all final documentation and training materials. Provide support when requested to the Software Development and QA testing teams with FrameworkLTC. Gather and provide routine reporting on Key Performance Indicators for the APS Customers Two years' experience with Remote Automated Dispensing technology College Graduate or Certified Pharmacy Technician with at least 5 years institutional pharmacy experience

Recommended Minimum Position Qualifications Education Professional Requirements:

Strong communication skills (both verbal and written) with attention to detail are required. FrameworkLTC experience Must be proficient with Microsoft Office programs. N/A Ability to travel up to 50% as needed.

Professional Experience/Licensure Other Qualifications: