We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced office setting. This is a Long-term Contract position for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with accuracy and care. The ideal candidate brings a service-minded approach, stays organized under changing priorities, and works effectively with internal teams to deliver a positive customer experience.

Responsibilities:

Respond to customer inquiries by researching account and service concerns, then provide timely resolutions for issues such as missed pickups and related service disruptions. Enter service requests and customer orders with a high degree of accuracy, monitor progress, and ensure each item is completed from intake through final follow-up. Partner closely with billing, sales, and operations personnel to address customer needs and keep service delivery aligned across departments. Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently. Recognize repeated service challenges or workflow obstacles and raise them to the appropriate internal contacts for review and improvement. Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining consistent service quality. 1 to 3 years of experience in a customer-facing position, with prior call center experience considered an advantage. Ability to work on-site five days per week in a corporate office call center environment. Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues. Demonstrated active listening, problem-solving, organizational, and time-management abilities. Capacity to handle multiple tasks, meet deadlines, and maintain accuracy while working independently with limited supervision. Proficiency in Microsoft Teams, Outlook, Excel, and Word. Dependable, adaptable, customer-focused, and comfortable working in a fast-moving environment. Fluency in English is required; Spanish language skills are a plus. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .