We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving issues, guiding customers through solutions, and working closely with internal teams to deliver a positive service experience. The role requires strong communication, sound judgment, and the ability to stay organized while managing multiple requests throughout the day.

Responsibilities:

Respond to customer inquiries and take ownership of service concerns, researching each matter thoroughly to provide timely and accurate resolutions. Handle service requests and order-related tasks with careful attention to detail, ensuring all items are completed correctly from intake through final follow-up. Partner with billing, sales, and operations staff to align on customer needs and help drive efficient, well-coordinated support. Guide customers in using available self-service resources so they can access information and complete common tasks more easily. Recognize patterns in customer issues and communicate recurring challenges or workflow gaps to the appropriate internal teams for review. Adjust quickly to updated procedures, shifting priorities, and changing service demands while maintaining a high standard of support. 1 to 3 years of experience in a customer-facing position, with prior call center experience considered an advantage. Ability to work on-site five days per week in a corporate call center environment. Strong verbal and written communication skills with the ability to interact professionally across a range of customer situations. Demonstrated active listening, problem-solving, organizational, and time-management abilities. Capacity to manage competing priorities, meet deadlines, and maintain accuracy while working with limited supervision. Proficiency with Microsoft Teams, Outlook, Excel, and Word. Fluent English language skills; Spanish bilingual ability is a plus. Dependable, adaptable, customer-focused, and comfortable working in a fast-paced environment. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .