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Bilingual Front Desk & Client Services Coordinator (Spanish/English)
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Sunshine Advantage
Toms River, NJ (In Person)
$43,680 Salary, Full-Time
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Job Description
Bilingual Front Desk & Client Services Coordinator (Spanish/English) Position Summary The Bilingual Front Desk & Client Services Coordinator serves as the first point of contact for clients, families, visitors, and staff while supporting daily clinic operations. This multifaceted role combines front desk coordination, behavioral health interpretation, intake and admissions support, family onboarding, transportation coordination, client discharge management, and emergency Behavioral Technician coverage when needed. The Coordinator ensures a welcoming, organized, and culturally responsive environment while promoting exceptional customer service and continuity of care. Essential Responsibilities Front Desk & Agency Coordination Greet and assist clients, families, visitors, and staff. Manage incoming calls, messages, appointments, and visitor flow. Maintain a professional, organized, and welcoming reception area. Serve as a liaison between families, clinical staff, and administrative departments. Address routine inquiries and escalate concerns appropriately. Behavioral Health Interpreter Provide Spanish-English interpretation during intakes, admissions, parent meetings, clinical consultations, and client interactions. Assist families in understanding services, policies, treatment processes, and required documentation. Translate forms, notices, and communications as needed. Maintain confidentiality and HIPAA compliance at all times. Intake, Admissions & Family Onboarding Assist with client intake, admissions, and enrollment processes. Guide families through completion of intake packets, consent forms, releases, and onboarding documentation. Collect and verify required demographic, insurance, referral, and clinical information. Conduct family orientations and educate caregivers regarding clinic procedures and expectations. Track admission requirements and coordinate with Intake, Clinical, Authorizations, and Operations teams to ensure timely service initiation. Transportation & Client Flow Coordination Coordinate client arrivals, departures, transportation schedules, and authorized pickups. Maintain transportation and discharge logs. Ensure safe and efficient client transitions throughout the day. Communicate transportation updates and scheduling changes with families and staff. End-of-Day Discharge Coordination Oversee daily dismissal procedures. Verify authorized guardians and transportation arrangements. Ensure safe and organized client discharge. Communicate any concerns or updates to caregivers. Behavioral Technician Emergency Coverage Provide temporary direct-service support during staffing shortages or emergencies when trained and assigned. Implement treatment plans under BCBA supervision. Maintain client safety, engagement, and accurate documentation. Qualifications High School Diploma required; Associate Degree preferred. Fluent in Spanish and English (written and verbal). Minimum two years of experience in healthcare, behavioral health, client services, education, or administrative support. Strong customer service, communication, organizational, and multitasking skills. Knowledge of HIPAA and confidentiality requirements. Ability to work collaboratively with families, providers, and interdisciplinary teams. Key Performance Indicators Client and family satisfaction scores ≥ 95%. Admission and onboarding documentation accuracy ≥ 98%. Timely completion of intake and admission requirements. Safe discharge compliance rate = 100%. Transportation coordination accuracy ≥ 98%. Interpretation support provided promptly and professionally. Front desk responsiveness and customer service standards consistently maintained.