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Village Insurance Agency

Office Assistant, customer support, insurance

Career Insights for Customer Service Representative (General)

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Based on New Jersey data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

Our agency in Verona, NJ is expanding, and we're searching for a detail-oriented and personable insurance office assistant! Your main responsibility will be supporting our agents by taking phone calls, checking emails, and directing customer inquiries to the appropriate department. You'll also help us process paperwork and calling on cancellations, so our clients get the best service we can provide. Job seekers should be organized professionals who bring a positive, problem-solving energy to the office. Spanish Speaking Preferred. Apply today! Office hours are Monday-Friday, 9:00AM to 5:00
PM Insurance Office Assistant Responsibilities:
Answer phone calls and emails from customers promptly and direct inquiries to the appropriate department to ensure client satisfaction Complete administrative tasks, such as filing paperwork and distributing office mail, to help our office run smoothly Contact Insureds about pending Cancellations Update our database regularly to make sure we have current customer information readily available Adapt to the team needs and assist with other projects as needed
Job Types:
Full-time, Part-time Pay:
From $19.00 per hour
Experience:
Customer service: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location:
In person