Customer Service Representative

Customer Service Representative

• $40,000
• $55,000 / Annually
• hybrid NJ, CT Financial Leasing Company Job Summary The Customer Service Representative serves as a primary point of contact for our leasing customers, delivering timely, professional support related to accounts, contracts, and service inquiries.

This role is essential in ensuring a positive customer experience while supporting internal teams in a fast‑paced financial services environment. Key Responsibilities Respond to customer inquiries via phone, email, and text regarding lease accounts, payments, and general service requests Address customer questions and concerns promptly; escalate complex issues to the appropriate internal team or specialist as needed Ensure accurate and timely resolution of customer issues while maintaining high service standards Maintain detailed records of customer interactions, inquiries, and resolutions within internal systems Assist with the administration and support of customer‑facing online portals Collaborate with internal departments to support customer needs and account servicing Perform additional duties as assigned to support customer service and operations teams Required Skills & Abilities Strong verbal and written communication skills with an emphasis on active listening Customer‑focused mindset with the ability to resolve concerns professionally and efficiently Proficiency in Microsoft Excel and general computer applications; ability to learn new systems quickly Strong attention to detail and organizational skills Ability to manage multiple tasks in a fast‑paced, service‑oriented environment Education & Experience High School Diploma 1-5 years of experience in a related field Prior experience in leasing, finance, or financial services strongly preferred