A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Velocity Investments is a specialized financial services firm that focuses on acquiring and managing distressed receivables. We are seeking a detail-oriented and proactive Affidavit Specialist to join our Operations team. The ideal candidate will be responsible for managing and processing legal documents, ensuring compliance, and supporting our Attorney Management team. This position is in office with the potential to become a hybrid 1 day work from home 4 in office, after a successful probationary period. The schedule is Monday-Friday 8:30 AM-5PM EST with a one-hour unpaid lunch.
Key Responsibilities:
Review incoming attorney Affidavit requests for accuracy and completeness. Approve, sign, or reject affidavits and return them as necessary. Log, scan, and track approved and signed affidavits. Collaborate with the Attorney Management team to ensure compliance and fulfillment of affidavit requests. Log, generate, track, and request issuer affidavits as needed by firms. Log, scan, and send all received signed issuer affidavits to the requesting firms. Gain comprehensive knowledge of all documentation related to Velocity products. Stay informed about procedures affecting Velocity suits and communicate any changes to mid and upper-level management. Sign and respond to other legal documents from firms. Testify on behalf of Velocity in person or telephonically regarding the contents of documentation in Velocity cases with various firms. Other duties as required.
Qualifications:
Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Familiarity with legal documents and procedures is a plus. Proficiency in using office software and document management systems. Must be a certified notary or have the ability to become one. Equal Employment Opportunity Statement The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Reasonable Accommodation Applicants and employees who require a reasonable accommodation to perform the essential functions of the job or to participate in the application process should contact Human Resources. The Company will engage in an interactive process consistent with applicable law. Background Check and Employment Eligibility Employment is contingent upon the successful completion of a background check, verification of employment eligibility, and any other pre-employment screenings required by law or Company policy. Any such background check or screening will be conducted only after a conditional offer of employment has been made, and in accordance with applicable federal, state, and local laws. Compensation and Benefits Disclaimer Compensation, benefits, and other terms and conditions of employment are subject to change at the sole discretion of the Company, in accordance with applicable law. At-Will Employment Statement Employment with the Company is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Job Description Disclaimer These job descriptions are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary. Acknowledgment By applying for this position, applicants acknowledge that they have read and understand the information provided in this job posting.
