Front Desk Coordinator/Service Writer

Front Desk Coordinator/Service Writer 121 Mount Bethel Road, Warren, NJ 07059 From $55,000 a year - Full-time From $55,000 a year - Full-time Job Overview We are seeking an energetic and detail-oriented Front Desk Coordinator/Service Writer to join our dynamic automotive service team. In this pivotal role, you will serve as the first point of contact for customers, ensuring a positive and professional experience from the moment they arrive. Your expertise in automotive service management and customer service will drive customer satisfaction, streamline service operations, and support the dealership's success. If you thrive in a fast-paced environment, possess strong mechanical knowledge, and enjoy helping customers navigate their vehicle needs, this is the perfect opportunity for you to grow your career in the automotive industry. Duties Greet customers and assess their automotive service needs, providing detailed explanations of services required. Create and manage work orders for vehicle repairs and maintenance, ensuring accuracy in documentation. Create and finalize accurate invoices, ensuring correct labor, parts, and pricing are applied based on completed work. Communicate with technicians to relay customer concerns and provide updates on vehicle status. Advise customers on necessary services such as oil changes, tire service, shocks and struts replacement, and other automotive diagnostics. Maintain records of customer interactions and transactions, including inquiries and complaints. Follow up with customers post-service to ensure satisfaction and address any additional concerns. Collaborate with the sales team to promote automotive services and products effectively. Manage the customer waiting area, ensuring it remains clean, organized, and welcoming while keeping customers informed on service progress. Skills Strong background in dealership operations or automotive sales is preferred. Proficient in automotive diagnostics with a solid understanding of mechanical systems. Excellent customer service skills with the ability to build rapport with clients. Knowledge of common automotive services including oil changes, tire service, shocks, struts, and general maintenance. Ability to communicate technical information clearly to customers without mechanical knowledge. Strong organizational skills to manage multiple tasks efficiently while maintaining attention to detail. A proactive approach to problem-solving with strong interpersonal skills.

Purpose & Objective:

The Service Writer role is a very important to the success of our business. The primary job of this position is selling customers the recommended services and repairs made by the technicians based on the customers needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business.

Job Responsibilities and Duties:

Primary:

•

Sales:

Sell repairs and service to customers based on their needs goals and desires, using company guidelines and best practices.

Secondary:

•

Customer Service:

Assist customers by answering questions and inquiries over the phone, via email, and in person. •

Administrative:

Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under direction of manager. Dealing with all clients and providing white glove customer service. Make sure front lounge is clean and organized ensuring positive customer experience. • Other tasks: Fill in on tasks as needed to maintain the flow of the shop.

Examples could be:

running a shuttle, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.

Minimum Qualifications:

• Experience in Sales experience in any sales role or demonstrate an ability to sell. Must have experience selling at high volumes and fast paced environments. •

Organizational & Focus Skills:

Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions. •

Computer Knowledge:

Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs. •

Communication Skills:

Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone. •

Math Skills:

Must possess ability to count. Must know how to perform basic math functions using a calculator. •

Physical Demands:

○ Must be able to get into and out of various vehicles without assistance. ○ Must be able to drive a motor vehicle with passengers.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Pay:

From $55,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person