Guest Service Representative

Benefits:

Employee discounts Opportunity for advancement Training & development Guest Service Representative - Full Time Job Summary As a Guest Service Representative at K9 Resorts Turnersville, you are the welcoming face of our company. Your mission is to deliver a true "wow experience" to every client and their dog — ensuring they feel comfortable, confident, and treated like VIPs. You will uphold our mission, values, and service standards in every interaction. Position will start week of June 1st. Responsibilities Follow all operational procedures as outlined in the K9 Resorts Operations Manual. Greet all customers entering the building with warmth and professionalism. Perform check‑in, check‑out, and reservation procedures in the POS system. Take custody of pets and ensure they are properly placed within the facility. Answer telephone inquiries and assist clients with accurate information. Provide tours of the facility to potential customers when needed. Feed and medicate dogs according to established protocols. Provide personal playtimes for dogs upon request. Conduct body checks to identify pre‑existing conditions or injuries. Perform tasks as requested by management, including: Sanitation of the lobby, boarding, and daycare accommodations Monitoring daycare Bathing dogs Qualifications Ability to lift at least 20 lbs. Ability to stand for extended periods; this is an active, on‑your‑feet role and does not include seated front‑desk work. High school diploma or equivalent required. Availability for some weekend and holiday hours. Comfortable with sales‑focused interactions. Outgoing, positive, and enthusiastic personality. Passion for working with dogs and delivering exceptional customer service. Must be able to work at least one weekend day, and holiday availability is required. Company Overview K9 Resorts are internationally recognized, multi‑award‑winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family‑owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs and thrive in a fast‑paced, supportive environment. At K9 Resorts, we pride ourselves on promoting from within and creating a family‑like culture. If you're looking to start a career with real growth potential, join our nationally recognized, top‑rated pet care facility. — we can't wait to meet you! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.