Hours of Operation:

8:00 AM to 5:00PM Weekly pay Job Summary The Warehouse Customer Service Representative is the quarterback of the customer relationship at our logistic company. You're the primary point of contact for your customers, and in many ways, you function as their account manager inside our operation. Take ownership of assigned customer accounts. Get to know your customers' product lines, priorities, and what matters most to them, and take real ownership of those relationships Be the person people trust. Keep customers in the loop before they even have to ask Coordinate across the business. We're a full-service 3PL, so this role also means keeping our warehouse, fleet, and freight departments informed and in sync Work somewhere that moves. This is a fast-paced, busy warehouse environment, and no two days look the same! Join a family business built to last. We've been keeping promises since 2025. We exist for our people and to care for our customers' inventory, and that's why this role matters so much to us Build a career. We are always looking to promote from within, and we offer strong benefits and real opportunities for growth Duties Serve as the main point of contact for assigned customer accounts, building relationships that go beyond a single transaction Develop a deep understanding of your accounts, their product lines and their specific requirements, and take ownership of those accounts as a whole Process orders using warehouse computer applications, verifying and validating all customer information before entering data Communicate proactively and professionally with customers by phone, email and written correspondence, keeping them informed even before they have to ask Negotiate effectively with customers to resolve issues and align expectations Manage hold requests and see them through to resolution Conduct over, short and damage investigations and communicate findings clearly to the customer Partner with the Inventory/Quality Control Manager and Shift Supervisors to make sure warehouse teams understand and meet customer requirements Coordinate internally with warehouse, fleet and freight departments to keep everyone informed and aligned on customer needs Escalate issues promptly when service levels, safety or compliance may be impacted, following Taylor's communication standards Join us in delivering exceptional service that delights our clients! We value energetic professionals who are eager to contribute their skills in a supportive environment where your growth is our priority. This paid position offers an exciting chance to develop your office management expertise while making a positive difference every day!

Pay:

$20.00 - $26.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave

Experience:

Customer relationship management: 3 years (Preferred) Data entry: 3 years (Preferred) 3

PL Warehouse :

3 years (Preferred) Process order: 3 years (Preferred)

Work Location:

In person