Customer Service Representative

Title:

Customer Service Representative Location:

Onsite-Albuquerque, NM Salary:

$17/hr About PSI We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ About the Role The Customer Service Representative (CSR) in PSI's Licensure team is responsible for providing quality customer service and dealing with a variety of candidate inquiries, identifying problems, and providing solutions while communicating clearly and effectively. The CSR must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the organization. This position calls for a team player who can work independently with minimal supervision. This is a semi-sedentary position, working in a fast-paced call center or regional office environment. This is a full-time permanent role during Call Center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends. Role Responsibilities Processing applications and taking credit card payments. Provide information on our products and service and demonstrate our commitment to Customer Service. Handling customer inquiries and meet designated service level thresholds determined by the organization. Maintain a high level of confidentiality about candidate billing and credit card information. Diffuse difficult candidate situations. Administer the finger printing process when required. Obtaining and maintaining a working knowledge of PSI's procedures, guidelines and practices. Organize and prioritize workload. Interact positively with co-workers. Knowledge, Skills and Experience Requirements High school diploma or equivalent required. Experience in a customer service or call center environment preferred. Experience of using a customer service ticketing system preferred. Knowledge of eligibility approval screening. Working knowledge of Microsoft Office applications desirable. Expected to quickly learn and understand our proprietary software and platforms. Fluency in English with good spelling and grammar is expected. Ability to type an average of 40 words per minute desirable. Basic math skills are also expected. Benefits & Culture At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us.

This includes:

401k/Pension/Retirement Plan

• with country specific employer % Enhanced PTO/Annual Leave Medical insurance
• country specific Dental, Vision, Life and Short Term Disability for US Flexible Spending Accounts
• for the US Medical Cashback plan covering vision, dental and income protection for UK Employee Assistance Programme Commitment and understanding of work/life balance A culture of embracing wellness, including regular global initiatives Access to supportive and professional mechanisms to help you plan for your future Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities