As an early team member of a newly established traffic control services company, the Traffic Control Dispatcher plays a vital foundational role in coordinating, scheduling, and dispatching field personnel, equipment, and traffic control resources. This position serves as a primary point of contact between field staff, management, and clients to establish efficient daily scheduling workflows and operational procedures from the ground up.
KEY RESPONSIBILITIES
1.
Dispatch and Schedule:
Assign field technicians, traffic control personnel, and drivers to daily project assignments in accordance with client requirements and project schedules. 2.
Workflow Setup:
Help establish initial dispatch logs, tracking templates, and scheduling procedures for a growing, startup operation. 3.
Communication & Coordination:
Maintain regular communication with field crews, supervisors, and clients regarding project start times, schedule changes, field updates, and site access. 4.
Equipment & Inventory Tracking:
Track daily equipment movement, safety gear allocation, traffic control device inventory, and vehicles to ensure field staff have required resources. 5.
Data Entry & Documentation:
Enter daily dispatch logs, crew timesheets, service tickets, work orders, and field reports into tracking systems accurately and in a timely manner. 6.
Customer Service:
Respond professionally to inbound phone calls, service inquiries, and schedule adjustments from contractors, municipal representatives, and internal team members. 7.
Issue Resolution:
Identify and address operational delays, staffing shortages, or schedule conflicts promptly to maintain smooth workflow. 8.
Compliance & Safety Support:
Support adherence to safety guidelines, company policies, and traffic safety procedures by verifying proper crew certifications and equipment assignments prior to dispatch.
QUALIFICATIONS
High school diploma or equivalent required. 1-3 years of dispatching, scheduling, logistics, or administrative support experience preferred (construction, utility, or transportation industry experience is a plus). Active Flagger Certification or Traffic Control Technician (TCT) certification is a bonus. Strong verbal and written communication skills. Proficiency with standard computer software, spreadsheets, and dispatching/data entry systems. Ability to adapt to a fast-paced, growing startup environment, multitask, prioritize under pressure, and solve operational challenges efficiently. Knowledge of local geographic areas, routes, and road networks.
WORK ENVIRONMENT & PHYSICAL DEMANDS
Office-based environment with standard desk setup and multi-screen workstation. Requires sitting for extended periods, operating phones and computers, and maintaining regular communication throughout shift.
