Client Services Specialist (Family Counseling) Aprendamos Intervention Team - 3.9 Las Cruces, NM Job Details Full-time From $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Spanish Teamwork Microsoft Excel Microsoft Outlook English Medical scheduling High school diploma or GED Attention to detail Decision making Microsoft Teams Video conferencing systems operation

Full Job Description Schedule:

Full-Time FLSA Classification:

Non-Exempt Join Our Team at Aprendamos Family of Services Are you looking for a career where your work truly makes a difference? At Aprendamos Family of Services, we are a values-driven organization committed to supporting children and families across our community. We live our values every day: Families First Integrity Always Pursuit of Excellence Making a Meaningful Difference Shaping the Future As a multidisciplinary organization, we believe collaboration leads to stronger outcomes for families. When you join Aprendamos, you become part of a supportive, mission-focused team that values your contributions, supports your growth, and empowers you to make a lasting impact. Position Summary The Client Services Specialist serves as the welcoming face and first point of contact for children, families, referral sources, and community partners across Aprendamos Family of Services. This role is responsible for creating an exceptional client experience by coordinating front office operations, managing incoming referrals and communications, scheduling appointments, maintaining accurate client records, and providing administrative support to program staff. The ideal candidate is highly organized, customer-service oriented, bilingual in English and Spanish, and thrives in a fast-paced environment where attention to detail and compassion are equally important. What You'll Do Client & Family Experience Welcome clients, families, and visitors in a professional and compassionate manner. Assist families with intake paperwork and answer general questions regarding services. Check clients in for appointments and collect applicable copayments. Serve as a primary point of contact for incoming phone calls, emails, and office inquiries. Schedule appointments and communicate appointment updates with providers and families. Referral & Administrative Support Receive, process, and track incoming referrals. Maintain and update referral and interested party tracking lists. Ensure client records and documentation are complete, organized, and accurately maintained. Process incoming mail, faxes, and electronic communications. Support providers by communicating upcoming appointments and administrative needs. Perform general administrative and clerical duties while meeting department deadlines. Office Operations Maintain office filing systems and confidential records. Monitor office supply inventory and place orders as needed. Support efficient day-to-day office operations. Assist with additional administrative projects and duties as assigned. What We're Looking For Required Qualifications High school diploma or equivalent required. Minimum 3 years of experience working at a front desk Bilingual in English and Spanish is required. Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Microsoft Teams. Strong organizational, communication, and customer service skills. Ability to manage multiple priorities while maintaining accuracy and professionalism. Ability to exercise sound judgment and work independently with minimal supervision. Comfortable adapting to changing priorities and processes. Preferred Qualifications Experience working in a healthcare, therapy, behavioral health, or human services setting. Experience with electronic health records (EHR), scheduling systems, or medical office operations. Knowledge of insurance verification, referrals, or patient registration processes. Physical Requirements Ability to occasionally lift and carry items weighing up to 40 pounds. Ability to stand, walk, bend, kneel, crouch, and reach throughout the workday. Ability to move throughout the office while assisting clients and staff. Ability to perform repetitive computer and administrative tasks. If driving is required, must possess a valid driver's license and maintain an acceptable driving record. Why Join Aprendamos Family of Services? At Aprendamos, you're more than an employee—you become part of a team that is passionate about improving the lives of children and families throughout New Mexico. We are committed to investing in our employees through professional development, collaboration, and a culture built on respect, compassion, and excellence. Join us and help make a meaningful difference every day. Equal Opportunity Employer Aprendamos Family of Services is an Equal Opportunity Employer committed to fostering an inclusive and supportive workplace. We encourage applicants of all backgrounds to apply. Ready to start your journey? Apply via Indeed or on our website—our hiring managers often reply within 4 days .

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Front Desk:

3 years (Required)

Language:

Spanish (Required)

Work Location:

In person