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Agent Support & Trainer
Job
Simple Solutions Financial LLC
Rio Rancho, NM (In Person)
$39,253 Salary, Full-Time
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Job Description
We are looking for a motivated and people-focused Agent Support & Trainer to join our team. This role is responsible for supporting agents with day-to-day operations, onboarding new team members, conducting training sessions, and helping maintain high performance and customer service standards. The ideal candidate is organized, patient, detail-oriented, and confident communicating with individuals at all experience levels. Key Responsibilities Provide ongoing support and guidance to agents Train new hires on company systems, policies, and procedures Conduct trainings and coaching sessions Monitor agent performance and provide constructive feedback Assist with onboarding and training documentation Answer questions and troubleshoot operational issues Help maintain compliance with company standards and expectations Collaborate with leadership to improve training processes and agent success Track training progress and performance metrics Qualifications Previous customer service, call center, or agent support experience preferred Training, coaching, or leadership experience is a plus Strong communication and interpersonal skills Ability to multitask and stay organized in a fast-paced environment Comfortable using computer systems and software platforms Problem-solving mindset with a positive attitude High school diploma or equivalent required