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RH
Robert Half
Consumer Services Representative
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Job Description
We are seeking a detail-oriented and customer-focused Consumer Services Representative to serve as a key liaison between customers, warehouse operations, and internal teams. This position supports customer service operations, returns processing, order management, and issue resolution in a fast-paced distribution environment. The ideal candidate will have a strong customer service background, excellent communication skills, a solution-oriented mindset, and the ability to work effectively with both customers and warehouse personnel. Previous experience in a warehouse, distribution, or logistics environment is preferred.
Key ResponsibilitiesRespond to incoming customer inquiries via phone and email, providing timely, professional, and solution-focused support.
Assist customers with questions related to products, order status, shipping information, pricing, returns, and service requests.
Resolve customer concerns and escalations while maintaining a high level of customer satisfaction.
Process and manage direct-to-consumer (DTC) and business-to-business (B2B) orders, ensuring accuracy throughout the order lifecycle.
Support the Return Merchandise Authorization (RMA) process, including return requests, documentation, tracking, and follow-up.
Monitor open orders, backorders, returns, and delayed shipments, proactively communicating updates to customers and internal stakeholders.
Collaborate closely with warehouse, logistics, operations, sales, and customer service teams to resolve order issues and improve service levels.
Maintain accurate customer records, order activity, and service documentation within CRM and order management systems.
Assist with inventory-related inquiries, shipment tracking, and coordination between customers and warehouse operations.
Identify opportunities to improve processes, enhance operational efficiency, and elevate the overall customer experience.
Provide administrative support, reporting, documentation, and assistance with special projects as needed.
Gather customer feedback and communicate recurring trends or concerns to appropriate departments.
Key ResponsibilitiesRespond to incoming customer inquiries via phone and email, providing timely, professional, and solution-focused support.
Assist customers with questions related to products, order status, shipping information, pricing, returns, and service requests.
Resolve customer concerns and escalations while maintaining a high level of customer satisfaction.
Process and manage direct-to-consumer (DTC) and business-to-business (B2B) orders, ensuring accuracy throughout the order lifecycle.
Support the Return Merchandise Authorization (RMA) process, including return requests, documentation, tracking, and follow-up.
Monitor open orders, backorders, returns, and delayed shipments, proactively communicating updates to customers and internal stakeholders.
Collaborate closely with warehouse, logistics, operations, sales, and customer service teams to resolve order issues and improve service levels.
Maintain accurate customer records, order activity, and service documentation within CRM and order management systems.
Assist with inventory-related inquiries, shipment tracking, and coordination between customers and warehouse operations.
Identify opportunities to improve processes, enhance operational efficiency, and elevate the overall customer experience.
Provide administrative support, reporting, documentation, and assistance with special projects as needed.
Gather customer feedback and communicate recurring trends or concerns to appropriate departments.