Customer Service Representative (A) $20.50 - $26.00 per hour Full-Time | Long-Term Opportunity Monday - Friday | 7:00 AM - 4:00 PM Join the Maxton Manufacturing Team! Maxton Manufacturing is seeking a Customer Service Representative to serve as the primary point of contact for customers while supporting order processing, account management, and coordination across multiple departments. This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys providing exceptional customer service. Key Responsibilities Process customer orders received by phone, email, online, mail, and fax Enter and manage orders within the ERP system Set up new customer accounts and collect credit references Complete invoicing, credits, credit adjustments, and rebilling Process Return Authorizations and maintain receiving logs Communicate order updates, pricing changes, and shipping information to customers Work closely with Production, Materials, Inventory Control, Technical Support, and Shipping teams Assist with switchboard and front desk coverage as needed Complete month-end reporting and special projects Qualifications Minimum 2 years of customer service experience or equivalent experience Strong computer and data entry skills Experience using ERP systems Intermediate to advanced Excel skills, including creating spreadsheets and formulas Excellent written and verbal communication skills Strong attention to detail and organizational abilities Ability to manage multiple priorities and solve problems independently Professional and customer-focused demeanor What We're Looking For Dependable and punctual Self-motivated with strong follow-through Comfortable working under deadlines Team-oriented and flexible Able to remain calm and professional in challenging customer situations Eager to learn products, processes, and customer needs Work Environment Office setting within a manufacturing facility Frequent computer and phone use Occasional walking through production areas May occasionally lift up to 20 lbs. Schedule & Benefits Monday - Friday 7:00 AM - 4:00 PM 30-minute break Long-term, full-time position

Pay:

$20.50 - $26.00 per hour , depending on experience