Company Overview Spring Mountain Racing provides factory-authorized service, maintenance, race preparation, and technical support for the Prototype Racecars and other high-performance race vehicles. Through expert craftsmanship, technical expertise, and a commitment to safety, we deliver exceptional reliability, performance, and customer service for our members and guests. The Racing Service Advisor serves as the primary point of contact between customers and members, and the Racing Shop. This position is responsible for coordinating service and repair requests, preparing estimates and work orders, communicating repair progress, and ensuring an exceptional customer experience from vehicle check-in through vehicle delivery. The Racing Service Advisor works closely with the Racing Manager, Shop Foreman, Shop Technicians, Parts Department, and Engine Builder to coordinate daily shop operations, schedule repairs and maintenance, support race preparation, and ensure vehicles are completed safely, efficiently, and to Spring Mountain Racing's quality standards. Responsibilities Serve as the primary service contact for Spring Mountain Racing customers and members, providing professional, responsive communication regarding vehicle service, maintenance, repairs, and race preparation.

• Receive and document concerns, requested services, vehicle performance issues, and maintenance needs, ensuring technicians receive clear and complete information.
• Create and maintain accurate work orders in Shop Monkey, including customer concerns, requested work, technician recommendations, parts requirements, labor, approvals, and service notes.
• Prepare accurate estimates for maintenance, repairs, upgrades, and other requested services, and obtain member approval before authorized work is performed.
• Work directly with the Shop Foreman to prioritize and coordinate technician workload, vehicle scheduling, repair status, and completion timelines.
• Coordinate with Shop Technicians, the Parts Department, and Engine Builder to identify repair requirements, confirm parts availability, address additional findings, and keep work progressing efficiently.
• Review technician findings and recommendations, communicate additional repair needs to members, obtain authorization, and update the work order accordingly.
• Monitor open work orders throughout the repair process and proactively communicate vehicle status, delays, parts availability, additional recommendations, and anticipated completion dates to members.
• Maintain awareness of upcoming Race Weekends, member track days, and special events to help prioritize vehicle preparation and ensure scheduled vehicles are race ready.
• Coordinate pre-event and post-event service needs, preventative maintenance, repairs, and member requests to support vehicle readiness and reliability.
• Review completed work orders for accuracy and completeness, confirming labor, parts, technician notes, approvals, and supporting documentation are properly recorded before invoicing.
• Prepare final invoices and clearly communicate completed services, repairs, recommendations, and outstanding maintenance needs to members.
• Maintain accurate vehicle service histories and member records to support preventative maintenance planning and future service recommendations.
• Follow up on open estimates, pending approvals, backordered parts, and incomplete repairs to prevent work orders from becoming unnecessarily delayed.
• Communicate daily priorities, scheduling concerns, member needs, and unresolved service issues with the Racing Manager and Shop Foreman.
• Build and maintain strong relationships with members by providing consistent communication, follow-through, and a high level of service throughout the ownership and racing experience.
• Work collaboratively with the Racing Shop team to identify opportunities to improve workflow, communication, turnaround time, and the overall member experience.
• Maintain confidentiality and professionalism when handling member information, vehicle records, pricing, and internal company information.
• Support Race Weekends and other Racing Department operations as needed to ensure members and vehicles receive timely service and support.
• Perform additional duties and responsibilities as assigned by the Racing Manager. Skills
• Demonstrate exceptional customer service while building professional relationships with members, guests, coworkers, vendors, and management.
• Strong understanding of automotive maintenance, repair procedures, and high-performance vehicle operations.
• Ability to clearly explain technical repairs, maintenance recommendations, and service needs in a professional and easy-to-understand manner.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and experienced with Shop Monkey, Mitchell, or comparable shop management and estimating software.
• Strong organizational skills with exceptional attention to detail and the ability to maintain accurate repair orders, estimates, invoices, and service records.
• Ability to prioritize multiple work orders, manage changing priorities, and perform efficiently in a fast-paced racing environment.
• Strong mathematical and analytical skills with the ability to prepare accurate estimates, labor calculations, invoices, and customer billing.
• Demonstrate sound problem-solving, decision-making, and conflict-resolution skills while maintaining professionalism in challenging situations.
• Ability to communicate effectively and professionally, both verbally and in writing, with members, guests, technicians, vendors, and management.
• Ability to work collaboratively with the Racing Manager, Shop Foreman, Shop Technicians, Parts Department, and Engine Builder to ensure efficient workflow and exceptional member service.
• Demonstrate reliability, accountability, initiative, and a commitment to continuous improvement.
• Ability to support Race Weekends, member events, special events, and overtime assignments as operational needs require.
• Maintain a professional appearance and conduct consistently with Spring Mountain Racing standards. General Physical Requirements & Working Conditions Must be able to occasionally lift and move up to 50 pounds without assistance.
• Ability to stand, walk, bend, stoop, kneel, crouch, climb, reach, push, pull, and perform repetitive hand, wrist, and arm movements throughout the workday.
• Ability to safely operate member and company vehicles as required to inspect vehicles, perform test drives, verify repairs, and support Racing Shop operations.
• Ability to use computers, telephones, two-way radios, tablets, printers, and other office and shop equipment necessary to perform assigned duties.
• Ability to accurately inspect vehicles, read technical information, repair orders, estimates, computer screens, and other detailed documentation while maintaining attention to detail.
• Ability to communicate professionally and effectively with members, guests, management, technicians, vendors, and coworkers in person, by telephone, email, and two-way radio.
• Ability to work safely in both office and shop environments, with exposure to varying weather conditions, moving vehicles, mechanical equipment, loud noise, automotive fluids, chemicals, dust, and other conditions commonly associated with a high-performance racing facility.
• Ability to safely work around moving vehicles, mechanical equipment, lifts, electrical systems, and other shop-related hazards while following all Spring Mountain Racing safety policies, OSHA regulations, and established operating procedures.
• Ability to work a flexible schedule, including extended hours, evenings, weekends, Race Weekends, and special events, as business and operational needs require.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position, in accordance with applicable federal, state, and local laws.

This job description is intended to describe the general nature, essential functions, and level of work performed for this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, skills, or working conditions associated with the role. Spring Mountain Racing reserves the right to modify, assign, or reassign job duties and responsibilities as business needs evolve. Employees are expected to perform all assigned duties safely, professionally, and in accordance with company policies, procedures, and established operating standards.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person