Position:

Dispatcher /

Customer Service Representative Employment:

Part-Time or Full-Time Schedule:

Monday-Friday We are pleased to offer you a position as a Dispatcher / Customer Service Representative (CSR) with our company. We are looking for a dependable, friendly, and professional individual who communicates well and provides excellent customer service. Responsibilities Answer incoming phone calls in a friendly and professional manner. Book and schedule customer service calls. Dispatch technicians to scheduled and incoming service calls. Coordinate and maintain technicians' daily schedules. Follow up with customers after service calls. Schedule maintenance and preventative maintenance appointments. Communicate with customers regarding appointment times, technician arrivals, and schedule changes. Keep accurate customer and appointment information. Work closely with technicians and office staff to keep daily operations organized. Qualifications Friendly, professional, and well-spoken. Strong customer service and communication skills. Dependable and organized. Comfortable answering phones and speaking with customers throughout the day. Able to multitask and work in a fast-paced environment. Basic computer and scheduling skills. English required; Spanish-speaking/bilingual candidates are a plus. Previous dispatching, customer service or home-service office experience is a plus but not required. Work Schedule This position is available as part-time or full-time, Monday through Friday . Specific hours will be discussed based on the position and company needs.

Pay:

$15.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Vision insurance

Work Location:

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