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Customer Service Representative Jobs in USA, NY, Amherst | Rose International Job
Job
Rose International
Amherst, NY (In Person)
Full-Time
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Job Description
Required Qualifications / Skills /
Experience:
- Experience in customer service, order management, or inside sales
- Strong ability to handle customer inquiries, order entry, and pricing discussions
- Ability to build customer relationships and support repeat business
- Basic knowledge of inventory management and supply chain processes
- Strong communication and problem-solving skills
Customer Service Representative Overview:
The Customer Service Representative is responsible for managing customer orders, providing product support, and ensuring a high level of service throughout the order lifecycle. This role works closely with customers, suppliers, and internal teams to fulfill orders, maintain inventory levels, and resolve issues efficiently. The position requires strong communication skills, attention to detail, and the ability to support both routine and complex customer needs.Job Duties:
- Process customer orders via telephone, email, fax, electronic systems, or walk-in (counter sales)
- Respond to customer inquiries, provide product information, generate quotes, and manage order entry
- Negotiate pricing within established guidelines to support profitability and customer satisfaction
- Adjust non-contract pricing based on market conditions while maximizing gross profit
- Build and maintain strong customer relationships to drive repeat business
- Source products from branch inventory, distribution centers, or suppliers
- Monitor inventory levels and place orders to ensure product availability
- Expedite backorders and coordinate timely fulfillment of customer orders
- Prepare and process shipments, including pulling inventory when required
- Determine cost-effective shipping methods to meet customer needs
- Handle customer returns and resolve related issues
- Support specific customer accounts as needed
- Assist junior customer service representatives with issue resolution and product sourcing
- Identify opportunities for process improvements to enhance customer experience and efficiency
- Perform additional duties as assigned
Key Competencies:
- Strong customer service and relationship-building skills
- Attention to detail and accuracy in order processing
- Negotiation and problem-solving abilities
- Ability to work in a fast-paced environment with multiple priorities
- Team collaboration and mentoring capability
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.