Find & Apply For Customer Service Representative Jobs in Amherst, New York

A Northtowns distribution company seeks a Customer Service Representative to manage the full purchase order lifecycle, from order placement through delivery and invoicing, while ensuring accuracy, proactive communication, and customer satisfaction. Key Responsibilities Serve as the primary contact for assigned accounts, building strong relationships with purchasing agents and buyers Manage purchase orders, ensuring accurate pricing, quantities, shipping dates, and invoicing Track order status, backorders, inventory allocation, and delivery timelines Collaborate with Sales, Purchasing, and Operations to resolve issues and ensure timely fulfillment Maintain accurate ERP/CRM records and proactively communicate order updates Identify process improvements to enhance efficiency and customer experience Job Requirements Experience in customer service, account management, or order management; B2B or distribution experience preferred Strong communication, organizational, and problem-solving skills Exceptional attention to detail, follow-through, and ability to manage multiple accounts Experience with ERP/CRM systems and Microsoft Office, particularly Excel and Outlook Key Resource Group, LLC considers applicants for all positions without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, physical or mental disability, citizenship, veteran status, gender expression and/or identity, or any other class protected by federal, state, or local laws. Key Resource Group, LLC is an equal opportunity employer.

Pay:

$27.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person