Customer Service Representative (Technical Support)

Customer Service Representative (Technical Support) Spectrum - 3.3 Amherst, NY Job Details Full-time From $20 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Computer operation Customer relationship building Phone communication Payment processing Computer literacy English Technical support Microsoft Office High school diploma or GED Organizational skills Telecommunication Communication skills Technical Proficiency Entry level Under 1 year Time management Client interaction via phone calls Full Job Description This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is on site in a call center at 3920 Main Street Buffalo, NY 14226, corner of Main St. and Eggert Rd.

CUSTOMER SERVICE REPRESENTATIVE

$20/hr

Start Date:

June 16th, 2026

Training Schedule:

Tuesday - Saturday, 12:30PM - 9:00PM for 11 weeks Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service Representing a Fortune 100 company and being the voice of Spectrum Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more Resolving mobile customer inquiries while creating best-in-class customer experiences Working independently in an open, friendly environment while collaborating with a supportive, energetic team We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications Education :

High school diploma or equivalent

Schedule :

Ability to work a variety of schedules including nights, weekends, and holidays

Language :

Ability to read, write, speak and understand

English Preferred Qualifications Experience :

6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center

Technical Skills :

MS Office, computer skills, typing

Skills :

Communication, organization, time management, multi-tasking, customer service

Abilities :

Dependable, proactive, adaptable, problem-solving, professional, resilient

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person