Category:

Administrative /

Professional Job Type:

Permanent Branch:

Parsippany Salary:

$ 24.00 - $ 26.00

Phone:

\n(973) 299-9920 CUSTOMER

SERVICE PROJECT MANAGER - MANUFACTURING

About the Role The Customer Service Project Manager interacts and maintains contact with existing and prospective customers to identify, verify, and document project needs, expectations, and timelines. This role manages a variety of accounts and projects, assesses procedures within the electronics production process, and maintains an open line of communication with customers. The position also carries responsibilities within the direct manufacturing facility. Essential Job Functions Plan, organize, and manage contract manufacturing projects from start to successful completion, including meeting with customers; learn and demonstrate competency in all products and services offered\nDevelop a strong understanding of delivery capabilities associated with the products and services offered\nInitiate contact with clients to begin projects and ensure a smooth onboarding process\nProvide project updates on a consistent basis to customers regarding strategy, adjustments, and progress\nDevelop project timelines, manage deliverables, and communicate progress and setbacks\nEnsure all project-related tasks are completed within required timeframes, both externally (by the client) and internally (by various departments)\nEscalate issues when necessary to or within the proper department\nCreate accurate daily/weekly status reports\nTrack project progress within the project management system\nTake ownership and responsibility of projects with a goal of ensuring client satisfaction and success\nPerform other duties as assigned by management Job Requirements Qualifications Solid background in electronics and/or a manufacturing environment, with significant experience in customer relationship management\nExcellent verbal and written communication skills, with the ability to establish positive working relationships with clients\nStrong analytical and problem-solving abilities, including the ability to break down complex problems and pivot quickly\nProficiency with Microsoft Office products and ERP systems, with the ability to work independently and as part of a team By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. 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