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Service Writer
Job
Riverhead Building Supply Corp.
Baiting Hollo, NY (In Person)
$48,880 Salary, Full-Time
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Job Description
Responsibilities Service Writer Job Description Essential Duties and Responsibilities:
Maintain updated records of service/warranty practices for vendors Qualification and processing of all warranty claims Monitor vendor response to warranty claims and ensure necessary action is taken Ensure proper company procedures are followed for all warranty claims Maintain inventory on service related products Notify company personnel of any changes in warranty/service procedures Ensure proper compensation is paid from vendors for warranty work performed Interpret inspections to determine parts and services required Manage communication between customers and technicians, sales professionals, and installers. Effectively use software to keep detailed notes. Generate pricing quotes for repairs including time, cost, and labor estimates. Present quotes to customers in a professional manner. Follow up with customers to ensure satisfaction. Other related duties as assigned. Qualifications Service Writer To preform this job successfully: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Proficient in software such as CRM and MS Office Overview Service Writer We are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts. For compliance purposes for NYS transparency, the expected salary range is $22.00- $25.00. Compensation will be based on experience and other factors permitted by law. Service Writer
- Responsible for reviewing, ordering, scheduling, writing, and communicating service requests from start to finish.
- Prioritize customer satisfaction and service excellence. Acting with Honesty and Integrity
- Do the right thing, always. Following Policies and Procedures
- Ensure compliance and consistency. Working Safely
- Promote a safe and healthy work environment. Teamwork
- Collaborate, support, and treat others with respect Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.