(Metro Center) Binghamton, NY Visions Federal Credit Union paid time off, paid holidays, tuition reimbursement, 401(k) United States, York, Binghamton 49 Court Street (Show on map) Jun 18, 2026\nDescription\n

WHO WE ARE

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time

you have an impact on their lives just by working here, no matter what your position may be. Work with us
and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits, including: Retirement benefits
pension plan, 401(k) with employer match\nExcellent health benefits
medical, dental, vision, and supplemental coverage\nFlexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)\n10+ paid holidays per year\nLifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement\nEmployee recognition program\n.

..and more! At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Position Title:

Member Service Representative Position Overview:

As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high-quality, service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions, addressing member inquiries, and building strong relationships through personalized service. You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. With comprehensive training provided, this position is designed as a foundational entry point into the banking industry, offering the opportunity to develop essential skills and grow into advanced roles within the organization.

Position Type:

Regular shifts include Monday to Friday 8:30AM

5:30PM, with Saturday shifts 8:30AM
12:30PM.

Compensation Range:

$18.00/hr.

$ 22.00/hr.
Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills

Location:

Position is on-site at our Metro Center Branch located at 49 Court Street ,Binghamton, NY. Coverage at our JC Pavilion Branch located at 100 Pavilion Road\nJohnson City, NY as needed. What you'll do in this role: Process everyday banking transactions with accuracy and efficiency\nAssist members with deposits, withdrawals, and account questions\nProvide friendly, personalized service to every member\nHelp identify member needs and suggest appropriate solutions\nResolve account issues and escalate complex concerns when needed\nSupport overall branch operations and maintain a clean, organized workspace What success looks like: Enjoys helping people and building relationships\nCommunicates clearly and confidently with members\nThrives in a fast-paced, team environment\nPays attention to detail and handles transactions accurately\nIs comfortable having conversations-not just completing transactions

WHAT WE'RE LOOKING FOR

Minimum qualifications: High school diploma with 1-3 years of related experience.\nProficient in the Microsoft Office Suite programs.\nProficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.\nVisions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred qualifications:

Associate degree preferred.\nPrevious experience in customer service, retail, banking or financial services industry. At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to

MAKE VISIONS MATTER.

To our members, we will provide value and relevance.\nTo our employees, we will be a premier organization and provide opportunities for career advancement.\nTo our community, we will be a leader and provide a positive impact. At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust. We make Visions matter. You can, too. #ClaimYourSeat

LEARN MORE

Click a link to learn about: Visions FCU\nEmployee benefits\nEmployee culture\nCommunity giveback If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org. 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