Company Overview BINDER Inc is a global leader specializing in the development and manufacturing of high-quality simulation chambers for scientific and industrial laboratories. Our innovative solutions support clients across diverse sectors, including pharmaceuticals, automotive, and food industries, ensuring precise environmental testing and research. Responsibilities Serve as the primary point of contact for customer inquiries received via phone, email, and website, ensuring timely and professional responses. Accurately and efficiently process customer orders in SAP, ensuring all information is complete and correct. Prepare, review, and distribute sales orders and order acknowledgments in a timely manner. Verify product pricing, availability, shipping details, and delivery requirements to ensure order accuracy. Provide customers with timely updates regarding order status, shipment tracking, and estimated delivery dates. Collaborate with the Sales, Warehouse, Logistics, Service, and accounting departments to address customer concerns, resolve issues, and ensure customer satisfaction. Maintain accurate and up-to-date customer records, order information, and support documentation within SAP. Direct sales inquiries and opportunities to the appropriate Sales representatives for follow-up. Proactively monitor open orders and backorders, communicating potential delays, changes, and expected delivery timelines to customers. Deliver exceptional customer service by handling all inquiries, requests, and concerns with professionalism, accuracy, and a sense of urgency. Support daily customer service operations while identifying opportunities to improve processes, efficiency, and the overall customer experience. Experience Skilled in data entry, order fulfillment processes, and using ERP systems Strong organizational skills combined with a proactive approach to managing multiple tasks efficiently in a fast-paced setting. Excellent verbal and written communication skills, with the ability to interact professionally with customers. Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines. Exceptional attention to detail and accuracy when entering orders, reviewing customer information, and maintaining records. Equal Opportunity Statement BINDER is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate based on race, religion, creed, color, national origin, citizenship, ancestry, sex, age, marital status, physical or mental disability, sexual orientation, veteran status, genetic characteristics, or any other basis protected by law.

Pay:

$55,000.00 - $57,000.00 per year

Benefits:

Paid time off Retirement plan

Work Location:

In person