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Customer Service Representative
Job
Robert Half
Buffalo, NY (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to join an in-person team in Buffalo, New York. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing order-related details, and keeping communication organized throughout a busy workday. The role blends phone support, data entry, and administrative coordination, and it offers the chance to contribute ideas that improve the customer experience.
Responsibilities:
- Respond to incoming customer calls and emails with timely, attentive support and clear follow-up.
- Process orders accurately, update customer records, and maintain organized documentation within internal systems.
- Handle both inbound and outbound communication to resolve questions, confirm details, and support order completion.
- Coordinate with internal team members to address service issues, provide status updates, and ensure requests are handled efficiently.
- Enter and review data with a high level of accuracy while monitoring for missing or incorrect information.
- Use Microsoft Office tools, especially Outlook, to manage correspondence, scheduling, and day-to-day communication.
- Identify practical solutions for customer concerns and recommend options that support positive outcomes.
- Maintain a consistent in-person presence and contribute to a reliable, customer-focused team environment. Requirements
- Previous experience in customer service, call center support, order entry, or a related administrative role is helpful.
- Strong verbal and written communication skills with the ability to interact professionally with customers and coworkers.
- Excellent organizational abilities and close attention to detail in a fast-paced setting.
- Comfort handling a high volume of phone and email communication throughout the day.
- Proficiency with Microsoft Office, particularly Outlook; experience with additional business systems is a plus.
- Ability to perform data entry accurately and manage multiple tasks without losing quality.
- A problem-solving mindset with the confidence to suggest effective solutions and next steps.