Find & Apply For Customer Service Representative Jobs in Buffalo, New York

Job Title:

Counter Staff / Customer Service (Full-Time & Part-Time)

Pay & Compensation Starting Pay:

$17.00 per hour (for candidates with weekday availability)

Fast-Track Raises:

Once you learn the ropes and excel at your role, we bump your pay up quickly based on performance ! About Us At Paula's Donuts , we take pride in serving up the freshest, highest-quality donuts and breakfast treats across our 4 locations. We are a fast-paced, family-oriented business that believes in promoting from within. If you love interacting with people and thrive in a high-energy environment, we want you on our team! No prior experience required—we will train you!

What We Offer Flexible Scheduling:

We offer both Full-Time and Part-Time positions.

Great Shift Options:

Excellent flexibility for parents and college kids looking to work around family schedules or class timelines.

Full-Time Perks:

Majority-paid health insurance, up to 56 hours of PTO per year, and performance bonuses.

Growth Opportunities:

We value dedication and love to promote from within. Job Summary As a member of our Counter Staff, you are the face of Paula's Donuts! You will create a welcoming experience for our guests by providing friendly customer service, packing orders accurately, and keeping our display cases beautiful and fully stocked.

Core Responsibilities Customer Service:

Greet and serve customers with a warm, kind, and positive attitude.

Order Accuracy:

Pack donut and pastry orders correctly and efficiently.

Merchandising:

Keep the donut and fancy cases full, organized, and looking delicious for our guests throughout the day.

Cash Handling & Math:

Count donuts accurately and safely count back cash change to customers.

Store Upkeep:

Keep the storefront clean and inviting. Duties include sweeping, mopping, switching out donut trays, and stocking retail inventory. Qualifications & Skills Must be kind, considerate, and welcoming with customers. Strong people and communication skills to interact smoothly with guests, coworkers, and management. A strong sense of urgency to handle busy rushes with a smile. Ability to handle basic customer service matters professionally. Physical Requirements & Work Environment Must be able to stand on your feet for the duration of your shift (minus scheduled breaks).

Lifting Requirements:

Must be able to lift up to 25 lbs for switching out heavy donut trays (light-duty options of 10 lbs are available for team members on restricted duty).

Pay:

From $17.00 per hour Expected hours: 10.0 - 40.0 per week

Benefits:

Disability insurance Employee discount Flexible schedule Health insurance Paid sick time Paid time off Paid training

Work Location:

In person