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Bilingual Account Representative - Full-Time (Spanish/English)

Company:

Firstsource Advantage Location:

Amherst, NY Pay:

$21.00 per hour

Start Date:

Monday October 12th

Schedule:

Training:

Monday to Friday, 10:00 AM - 7:00

PM Reg Work Hours:

Monday to Friday, 12:00PM-9:00PM About the

Opportunity:

Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as a Bilingual Account Representative (Collections). This is more than just a job — it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.

What You'll Do:

Engage with customers to understand their financial situations and recommend appropriate payment solutions Handle inbound and outbound calls professionally and empathetically Work with compliance in mind by following federal and state regulations Meet performance goals related to call quality, resolutions, and collections metrics

What We're Looking For:

High school diploma or GED required Bilingual in Spanish and English At least 6 months of customer service or sales experience Stable work history and a professional demeanor Strong communication, problem-solving, and computer skills Ability to manage confidential information with care and discretion Reliable, self-motivated, and goal-oriented Why Join Firstsource?

Career Advancement:

We promote from within and support your growth

Meaningful Work:

Help customers take control of their financial future

Team-Oriented Culture:

Be part of a collaborative and supportive team

Skill Development:

Learn and grow with hands-on experience in collections and customer service Benefits (Eligible After 90 Days): Medical, Dental, and Vision Insurance 401(k) Retirement Plan with matching Paid Training Monthly Incentives and Recognition Programs PTO Take the Next Step in Your Career Apply today to join Firstsource Advantage and start building a future you're proud of. . . . The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services

USA, INC.

is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Pay:

$21.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Paid training Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Language:

Spanish (Required)

Work Location:

In person