Customer Service Representative

Customer Service Representative Dynabrade Inc - 3.8 Clarence, NY Job Details $20 - $23 an hour 1 day ago Qualifications Customer returns handling Phone communication Spreadsheets Word embeddings Productivity software Client interaction via phone calls

Full Job Description Description:

Dynabrade is seeking an energetic, detail-oriented, relationship-driven, and motivated to grow within a sales-focused organization. This individual enjoys working with people, takes ownership of customer needs, and brings a positive, team-first attitude to every interaction. Customer Experience & Account Support o Deliver responsive, professional, and solution-oriented support to customers through phone, email, and digital communication channels. o Build strong customer relationships by providing consistent follow-up, timely communication, and proactive account support. o Assist customers with product recommendations, pricing, availability, order status updates, shipping inquiries, and issue resolution. o Help manage customer interactions on our new website and sales through our e-Shop platform. o Coordinate repair returns, warranty requests, and customer return processes while ensuring a positive customer experience. o Maintain accurate customer records, notes, and account activity within company systems. Sales Coordination & Growth Support o Prepare and process quotes, sales orders, and related documentation accurately and efficiently. o Identify upselling and cross-selling opportunities based on customer needs and product applications. o Assist with customer outreach initiatives, sales campaigns, and account retention efforts. o Partner with internal departments to ensure smooth order processing and customer satisfaction from initial inquiry through delivery. Operational Excellence o Accurately enter and manage customer orders within the Sage ERP system. o Monitor open orders, back-orders, and customer requests to ensure timely follow-up and resolution. o Collaborate across departments to resolve product, shipping, inventory, or service-related concerns. o Continuously develop product knowledge and industry understanding to better support customers and sales initiatives. o Contribute ideas and process improvements that enhance customer experience and operational efficiency. o Perform all work in accordance with established safety procedures. o Follow all safety procedures and company policies. o Maintain a professional, clean and safe work area. o Other related duties as assigned.

Requirements:

2-5 years of experience in customer service, inside sales, account coordination, or sales support. Strong communication and interpersonal skills with a professional and confident phone presence. Excellent organizational skills with the ability to prioritize and manage multiple responsibilities. Customer-focused mindset with strong problem-solving and follow-through abilities. Comfortable working in a fast-paced, team-oriented environment. Proficiency in Microsoft Office applications, including Word and Excel. Experience with ERP or CRM systems preferred; Sage experience is a plus. Industrial, manufacturing, or technical product experience preferred.