Responsibilities:

Manage incoming customer interactions by phone and accurately complete requests related to starting, stopping, or modifying service.
Process customer payments, maintain account records, and investigate billing concerns to provide clear and accurate information.
Respond to questions and complaints with professionalism, identifying practical solutions that balance customer needs, safety, and service quality.
Coordinate with colleagues across departments to clarify service needs and support efficient issue resolution.
Perform order entry tasks with attention to detail to ensure customer information and service changes are recorded correctly.
Handle a high volume of inbound calls while maintaining a courteous, responsive, and customer-focused approach.

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