Customer Service Representative

Customer Service Representative (CSR) - Insurance Agency (Training Provided)

Location:

Otsego County NY Job Type:

Full-Time Pay:

$18-$25 per hour (based on experience) + performance incentives

Benefits:

Paid Time Off, Holidays, Professional Development, Licensing Support, Retirement Plan About Us We are a growing independent insurance agency committed to helping individuals, families, and businesses protect what matters most. We believe great customer service starts with great people, and we are willing to train the right candidate who is eager to learn and grow in the insurance industry. Position Summary Are you looking for a stable career with opportunities for growth? We are seeking a friendly, motivated, and dependable Customer Service Representative to join our team. No insurance experience is required—we provide training and support to help you succeed. This role is ideal for someone with strong people skills, a positive attitude, and a desire to build a long-term career in a professional office environment. Responsibilities Answer incoming phone calls and assist clients with questions and service requests Respond to emails and follow up with clients in a professional and timely manner Maintain accurate client records and documentation Assist with policy updates, billing inquiries, and administrative tasks Schedule appointments and support agency staff as needed Learn insurance products, procedures, and agency systems through provided training Build positive relationships with clients and insurance company representatives Identify opportunities to refer clients for additional insurance products when appropriate Qualifications Required High school diploma or equivalent Strong communication and customer service skills Positive attitude and willingness to learn Basic computer skills and familiarity with Microsoft Office Strong attention to detail and organizational skills Ability to work independently and as part of a team No Insurance Experience Needed We will train candidates who demonstrate: A strong work ethic Reliability and professionalism A customer-first mindset Willingness to obtain an insurance license if required Preferred but Not Required Previous customer service, retail, hospitality, banking, or office experience Experience working with the public What We Offer Paid training Opportunity to earn an insurance license Career advancement opportunities within the agency Supportive team environment Ongoing coaching and professional development Stable, year-round employment Why Join Our Team? We're looking for someone who wants more than just a job—we want someone interested in building a career. If you're motivated, dependable, and enjoy helping people, we'll provide the training and support needed to succeed in the insurance industry. How to Apply Submit your resume and tell us why you're interested in joining our team. We value attitude, work ethic, and customer service skills more than insurance experience.

Job Types:

Full-time, Part-time Pay:

$16.00 - $25.00 per hour

Benefits:

Paid time off

Education:

Associate (Preferred)

License/Certification:

NYS P&C Insurance Agent License (Preferred)

Work Location:

In person