Service Writer / Service Advisor

Tracey Road Equipment, Inc. is seeking to hire full-time Service Writer for the Syracuse Branch. The Service Writer serves as the primary point of contact between customers and the service department. This position is responsible for creating repair orders, communicating repair needs and timelines, coordinating with technicians, and ensuring a positive and efficient customer experience.

A successful candidate will:

Greet customers in a professional and friendly manner, ensuring a positive first impression. Open and manage repair orders, accurately documenting customer concerns and vehicle information. Communicate with customers regarding repair status, estimated completion times, and any changes or additional work needed. Coordinate with technicians to clarify repair requests, verify coverage, and prioritize work based on urgency and shop capacity. Prepare and review repair estimates, obtain customer authorization, and ensure all documentation meets manufacturer and company requirements. Review completed work orders for accuracy, ensuring proper labor, parts, and warranty coding prior to invoicing. Handle customer inquiries, concerns, and complaints promptly and professionally. Collaborate with the Parts Department to ensure timely parts availability and minimize repair delays. Ensure warranty paperwork is properly completed and submitted according to OEM and dealership guidelines. Maintain organized files and accurate service records. Promote service department specials, preventive maintenance, and additional repair recommendations as appropriate. Uphold dealership standards for safety, cleanliness, and professionalism.

Opens, reviews and closes repair orders

Skills:

Previous equipment or heavy truck dealership experience preferred Customer Service experience preferred Strong computer skills Strong organizational skills Are you looking for a job with exciting opportunities and endless possibility? Consider a career with Tracey Road Equipment today! Not only does Tracey Road Equipment foster a positive, team-oriented workplace, but all full-time employees also enjoy an unparalleled benefits package, including: Medical, vision, dental, life, voluntary plans

• and more! Vacation, sick, and holiday pay
• including YOUR birthday! 401k program
• along with company match and quick vesting schedule!

Tracey Road Equipment is an affirmative action/Equal Opportunity Employer. Tracey Road Equipment provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. As part of the company's equal employment opportunity policy, Tracey Road Equipment will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are provided the same equal opportunity.

Job Type:

Full-time Pay:

$21.00

• $24.

00 per hour

Experience:

Service Advising (truck, equip., aggregate): 1 year (Preferred) Ability to

Commute:

East Syracuse, NY 13057 (Required)

Work Location:

In person