We are seeking a friendly, organized BDC / Customer Service Representative to assist English- and Chinese-speaking customers. This position handles incoming inquiries, follows up with prospective customers, schedules appointments, and maintains accurate customer records.

Responsibilities:

Respond to customer inquiries by phone, text, and email Communicate professionally in English and Chinese Follow up with prospective and existing customers Schedule and confirm appointments Enter customer information and activity notes accurately Work closely with the sales and service teams Provide a welcoming, helpful customer experience Meet response-time, appointment, and follow-up goals

Qualifications:

Fluent in English and Chinese Strong communication and customer-service skills Comfortable using computers, email, and customer-management systems Organized, dependable, and attentive to detail Previous customer service, call center, BDC, dealership, or sales-support experience preferred Ability to work the required schedule

Job Type:

Full-time Pay:

$42,000.00 - $80,000.00 per year

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Language:

Mandarin (Required)

Work Location:

In person