Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Ithaca, New York. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction through effective communication and problem-solving. This is an excellent opportunity for individuals with a passion for helping others and a commitment to delivering exceptional service.

Responsibilities:

• Respond promptly to inbound customer inquiries and provide accurate information.
• Process customer orders efficiently while ensuring all details are entered correctly.
• Handle both inbound and outbound calls with professionalism and courtesy.
• Resolve customer concerns and complaints effectively, aiming for quick and satisfactory solutions.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to improve customer service processes and ensure seamless operations.
• Follow company policies and procedures to guarantee high-quality service delivery.
• Identify opportunities to enhance customer satisfaction and communicate feedback to management.
• Stay updated on product knowledge and services to address customer needs effectively.