Call Center Representative

Call Center Representative Job description: Choices Women's Medical Center is seeking an experienced Call Center Representative to add to our team. The individual must be proficient in EMR's and Microsoft Office (Word, Excel, Outlook). Knowledge of ECW/EMR preferred. CWMC is a woman-owned and operated medical facility serving women in New York City and surrounding areas for over 54 years. Our team of board-certified medical professionals and support staff offer safe, trusted, comprehensive care and services at the highest level. Our state-of-the-art facility is located in the heart of Jamaica Queens, NY.

Responsibilities and Duties:

Handle inbound and outbound calls while maintaining a high level of customer service Verify patient information and update records accurately in the system Coordinate with medical staff and other departments to resolve patient needs Process appointment cancellations and rescheduling requests Provide detailed information about services, procedures, and office policies Maintain confidentiality of patient information in compliance with privacy regulations Enter accurate insurance information Escalate complex or urgent issues to supervisors or appropriate personnel Track and follow up on unresolved cases to ensure timely resolution Input and manage data with a high level of accuracy and attention to detail Adhere to call scripts and organizational guidelines when appropriate Monitor and meet performance metrics such as call time, response time, and customer satisfaction Stay up to date on company procedures, systems, and healthcare regulations

Requirements:

Minimum 1 year of experience working in a medical clinic as a receptionist or call center associate Excellent communication and listening skills with a friendly professional attitude Strong work ethic and ability to manage multiple priorities in a fast-paced environment Previous experience with eCW (Eclincalworks) preferred Spanish speaking a plus

Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Day shift 8-hour shifts

Tuesday-Saturday Work Location :

In person

Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person