Express Service Advisor

Express Service Advisor 2.9 2.9 out of 5 stars 1665 Ulster Avenue, Lake Katrine, NY 12449 $40,000 - $60,000 a year

ROMEO CHEVROLET BUICK GMC LLC 46

reviews $40,000 - $60,000 a year Romeo Auto is seeking a personable and knowledgeable Express Service Advisor to join our growing team. In this fast-paced role, you will be responsible for managing the customer experience in our Express Service lane, serving as the primary liaison between customers and service technicians. At Romeo Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. We believe our employees are our greatest asset and treat every team member with respect and appreciation for their contributions. We are committed to ongoing training and rewarding outstanding effort and results through bonus and commission programs.

Compensation :

$40,000-$60,000 annually, based on experience, with additional bonus opportunities

Key Responsibilities:

Greet customers and assess vehicle service needs Create accurate repair orders with cost and time estimates Act as liaison between customers and technicians Coordinate services to ensure timely completion Communicate updates and manage expectations throughout the process Recommend and upsell additional services when appropriate Handle warranty/insurance documentation as needed Ensure a high level of customer satisfaction from start to finish

Benefits:

401(k) 401(k) Matching Health Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off (PTO)

What We're Looking For:

Prior experience as a Service Advisor or in a customer service role preferred Automotive industry experience required Strong communication and interpersonal skills Working knowledge of vehicle systems and repair processes is a plus Comfortable using dealership management and scheduling systems Highly organized with strong attention to detail and ability to multitask Valid driver's license with a clean driving record required Romeo Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.