An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Service Advisor Ford of Latham - 2.9 Latham, NY Job Details Full-time $70,000 - $120,000 a year 4 hours ago Benefits Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication High school diploma or
GED Full Job Description Dealership:
L0367 Ford of Latham Ford of Latham
NOW HIRING AUTOMOTIVE SERVICE ADVISORS!
$5,000 Sign-On Bonus, subject to qualifying!
Schedule:
Must have open availability, including Saturdays Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! We're part of Lithia & Driveway, a Fortune 200 company with over 300 dealerships nationwide. As we continue to grow, we're investing in people who want to grow with us. You will report to the Service Manager. This is an on-site position located in Latham, NY.
Responsibilities:
As a Service Advisor, you will initiate automotive services and repairs. You will check vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records. Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs. Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times and service expenses.
Qualifications:
3+ years experience of Service Advisor experience, preferred. 3+ years experience as an automotive technician a plus. A team player who is focused on providing customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence Est.
Annual Compensation:
$70,000.00-$120,000.00 Actual pay offered may vary depending on skills, experience, job-related knowledge/bonus/commission, location, etc. Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/
Benefits:
Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
