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TU
The UPS Store
Sales Associate/Customer Service
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
The UPS Store is a network of individually owned and operated franchised service-centers specializing in small business solutions. Our organization consists of 3 locations in Nassau County. Working for The UPS Store is a very rewarding experience. In addition to working with customers from all segments of the community, you will have the opportunity to gain skills valuable for any career. The opportunities for you and our UPS Store are numerous, and we challenge you to pursue those opportunities and service our customers with the utmost professionalism. This position is for the retail location of The UPS Store
- not the warehouse or corporate.
- enjoys interacting with people Detail-oriented
- would rather focus on the details of work than the bigger picture Achievement-oriented
- enjoys taking on challenges Autonomous/Independent
- enjoys working with little direction This company describes its culture as an environment of teamwork empowered associates and managers a positive, happy culture that elevates coworkers and creates delighted customer advocates Pay frequency every week Employees working per shift 3 or fewer
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents Continuously practices good listening skills with customers, UPS Store team members, and leadership Helps with other Center functions as needed, such as faxing, copying, laminating, and binding Maintains strong attention to detail when proofing all transactions and materials Collaborate with management to stay updated on new products, services, and policies Expertly operates POS System Maintains a clean and safe working environment May open and/or close the store and perform end-of-day close processes Performs other duties as assignedQUALIFICATIONS
High school diploma or GED required Retail experience Good communication skills Friendly and genuinely helpful conduct with a professional appearance Must be practical, flexible, action oriented, passionate, team player Strong computer skills, including Microsoft Office and Adobe Suites, a major plus Prompt, dependable, and accountable Able to lift 40 poundsJob Types:
Full-time, Part-time Pay:
From $35,000.00 per yearBenefits:
Paid trainingWork Location:
In personBenefits
- Professional Development
- Bonuses/Stipends
- Flexible Work Schedules
- Dental Insurance