Customer Service Technical Support

Customer Service Technical Support at AppleOne Employment Services Customer Service Technical Support at AppleOne Employment Services in Long Island City, New York Posted in 7 days ago.

Type:

full-time

Job Description:

Company:

Global IT Services company based in downtown

Manhattan Project:

Technical Support Customer Service Pay:

$19/hour

Location:

Downtown Manhattan

• close to the

World Trade Center Length:

3-4 month temp Operation hours: Monday

• Saturday 6:00am
• 8:00pm

Shifts:

6:00am

• 2:30pm 7:00am
• 3:30pm 11:30am
• 8:00pm

Training:

Will be paid Background check: Will be conducted after offer

Interview Process:

Interview with AppleOne staffing, followed by phone screen with client and an in-person interview for those selected.

Short Description:

Serve as the first point of contact for incoming calls, chats, and ServiceNow tickets Troubleshoot and resolve technical issues with a strong focus on first-call resolution Document, track, and manage tickets accurately while meeting SLA and performance targets Support users with password resets, MFA, login access, networking, and general IT troubleshooting Escalate complex or high-priority issues to appropriate support teams and maintain ownership through resolution Provide clear support to technical and non-technical users while promoting self-service tools and best practices Identify recurring issues, follow escalation procedures, and adhere to security and data privacy standards Participate in team meetings, training, cross-training, and handle high call volumes as needed

QUALIFICATIONS

Must have 1-2 years of handling technical troubleshooting like password resets, rebooting, or similar assistance over the phone. Certifications like A+ are highly preferred. Must be able to work onsite. Must be able to work an available shift listed above. Must have strong communication skills written and verbal. Must have HS diploma or GED